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Help

In short about basics

Shipping: Registered priority airmail. This is most cost-effective way offering reasonable travel times.
Alternative shipping: All major carriers and services like DHL, UPS, Fedex, TNT, EMS, DPD, etc. Let us know what you prefer and provide delivery address. We'll advise price and timing.
Combined shipping: Always.
Shipping cost: Put desired items in shopping cart and select country of destination – shipping will be automatically calculated for you.
Tracking: Always. Enter email address in the email address field in the left pane to login. Password is needed. Other tracking services can be used as tracking number is always provided.
Tracking areas: For post service country of origin and destination country only. Tracking between these two areas isn't possible.
Orders reception: 24/7.
Order processing time: 3 business days, but we usually ship same business day.
Order status: Enter email address in the email address field in the left pane to login. Password is needed.
Pay extra upon items arrival: That depends entirely on destination country customs regulations. We ship from within EU so there is no customs fees for EU countries.
Currency: , EUR.
Payment: Paypal.
Payment protection: Yes, Paypal policies are strictly followed.
Shared stock limit: Stock is sometimes shared between different colors of same type item. "Shared stock limit" message means that decreasing quantity of one color may free stock for another.
Custom or branded items: Yes, let us know about your idea. More on branding here.
New designs: Yes, let us know.
Custom/discount codes: Valid code makes visible custom or branding options (marked orange) and/or discount prices (marked green) so that they can be used.
Cookies: Only essential technical cookies are used in order to identify sessions and store user settings. These cannot be used for user identification or marketing-related purposes.
Personal data: Based on user consent personal data for each particular order is either stored for unlimited time or deleted upon order shipment. This is done for order tracking and history. Password-protected.
E-Mail address: Based on user consent e-mail address can be used for login to display order detail and/or for sending promotional, custom or discount codes, new product announcements, vacation announcements, etc.

We at embeddedglow.com use only essential technical cookies to identify
sessions and store user settings. These cookies cannot be used for
user identification or marketing-related purposes. This website cannot
operate properly without this types of essential technical cookies.

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